xappido builds the new “SEBE Digital” online platform

SEBE Digital is the online platform for self-determined funding of support and care for people with disabilities in the Canton of Zurich. The aspiration: a service that is accessible to everyone – whatever their individual circumstances.

The starting point

SEBE stands for “selbstbestimmt entscheiden” – deciding for yourself. With SEBE, people with disabilities can decide for themselves where they want to be supported and cared for. SEBE funds support and care:

• in their own home
• in a shared or family household
• in an institution

People with disabilities also choose for themselves who supports and cares for them. There are three kinds of provider:

• community-based providers who support people with disabilities in their own home or in a shared or family household
• support persons from the individual’s own circle
• institutions

In digital form, a service like this has to be one thing above all: accessible to everyone and usable without prior knowledge.

The solution

SEBE Digital consists of two applications, which xappido delivered from A to Z as the canton’s solution partner: one for people with disabilities and one for service providers. After signing in, people with disabilities register their needs and, after a review, receive a SEBE voucher. Service providers conclude service agreements through the platform in order to deliver support within the scope of the voucher.

From gathering requirements through the mockups to front end, back end and testing, the solution took shape in close collaboration with the Cantonal Social Welfare Office. xappido project lead Lea reviewed the requirements together with the client and created the mockups; development followed at our office in Sursee, and finally a joint test phase down to the smallest detail.

Accessibility mattered most of all, because SEBE Digital is meant to be accessible to everyone. “We ensured accessibility with simple, drawn images. These images are self-explanatory and support users in the best possible way on SEBE Digital,” says Lea.

The result

At the start of 2024, SEBE Digital went live successfully within a tightly limited timeframe. The responses confirm the approach: so far the feedback has been exclusively positive.

As solution partner to the Canton of Zurich, xappido has made a complex process simple, understandable and accessible – for a service that people with disabilities can use on their own terms.