From fax to a digital process

With the customer portal, Schöni Transport AG’s customers enter and track their transport orders themselves online – the leap from fax to an end-to-end digital process.

The starting point

Until then, communication with Schöni Transport AG ran almost entirely by fax, phone or email. The administrative effort and the risk of errors when entering orders were correspondingly high.

The solution

As Schöni Transport AG’s solution partner, xappido developed a new kind of customer portal for the transport sector from 2018 onwards. Through the web-based platform, customers now enter and track their orders themselves online. Because it runs in the cloud, transport orders are available at all times and from anywhere.

The connection to the in-house ERP with its transport module and to the trucks’ telematics system allows information to be exchanged fully automatically. The solution combines transport and vehicle data and makes it available to customers in optimally prepared form.

The result

A fax process has become a digital one: customers keep track of their transports any time and anywhere. As solution partner, xappido went on developing the portal together with Schöni Transport AG over eight years.