Flughafen Zürich AG
Digitalising the points-system process for Flughafen Zürich AG
A previously paper-based procedure now runs digitally end to end – from the report through the review to the notification, without a single switch back to paper.
- Digital end to end, from report to notification
- Seamlessly integrated into the existing ZRH Center
- Usable on mobile, straight from a smartphone
- A smooth go-live
- Client
- Flughafen Zürich AG
- Sector
- Aviation / critical infrastructure operations
- Year
- 2025
Working with xappido on integrating the points system into the ZRH Center was extremely efficient and marked by a professional and collegial manner. xappido made an outstanding contribution and supplied valuable ideas. Through the project we were able to digitalise the processes completely and improve communication with the employees concerned considerably. We are very satisfied with the results achieved and we look forward to future projects!
The challenges
- Improving existing processes and digitalising them end to end
- Involving employees and employers in the flow and notifying them automatically
- Mapping complex business rules simply
Reports in the points system of Flughafen Zürich AG are now created entirely digitally: employees, reviewers and employers are connected in one continuous flow – embedded seamlessly in the familiar ZRH Center.
The starting point
The previous process was largely paper-based: forms were filled in by hand, passed through several departments and reviewed manually. That was time-consuming, error-prone and full of breaks between paper and screen.
What was needed was a flow that maps the entire process digitally and end to end – and connects employees, reviewers and employers in a way that lowers the effort and keeps everyone involved up to date.
The solution
As Flughafen Zürich AG’s long-standing solution partner, xappido rebuilt the entire process:
- Requirements engineering and process analysis: the existing flow was analysed and the requirements defined together with Flughafen Zürich AG.
- Mockups for visualisation: early mockups made the future solution tangible, so that Flughafen Zürich AG could contribute actively from the start.
- Development and testing: the front end and the back end were built from scratch – additionally optimised for mobile devices, so a report can be filled in comfortably from a smartphone. A thorough test phase safeguarded quality.
- Seamless integration into the ZRH Center: the solution was embedded in the existing ZRH Center portal. For users that means a familiar interface and simple handling.
The solution also maps the complex business rules of the points system in an understandable way, without complicating how it is used.
The result
The points-system process is now continuous:
- Digital end to end: every step happens digitally, from submission to notification.
- Efficient: reports are forwarded automatically to the responsible departments, and everyone involved stays up to date.
- Easy to use: thanks to mobile optimisation, the process can be handled directly from a smartphone.
The feedback right after go-live was very positive: the solution ran smoothly from the start, and thanks to careful quality assurance only very few errors surfaced during the test phase. The process is therefore not only digital, but noticeably simpler for everyone involved.
A look inside the solution
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In the back office, reviewers see every report with its status and the points awarded, at a glance.
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A new report starts in a few clicks – the person concerned is found and selected quickly.
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Built in-house: the work at the desk.
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The people behind the solution: the xappido team works out the digital points-system process.
The project on video
Where we provided support
- Requirements engineering and process analysis
- Mockups and visualisation
- Front-end and back-end development
- Testing and quality assurance
- Integration into the existing ZRH Center
From the same ecosystem
Ready for the next step?
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